Frequently Asked Questions

Ultratec Dealers' FAQs

How do I find my dealer?

Visit our Find a Dealer page, fill out the form and our sales team will help you find your dealer.

How do I become a dealer?

Visit our Become a Dealer page, fill out the become a dealer form.

Atmospheric Product FAQs

How do I get a price list for Ultratec atmospheric products?

Price lists for our atmospheric products are available through our dealers. To find your dealer, email us at [email protected].

Where can I purchase Ultratec atmospheric effect products?

Ultratec’s atmospheric effect products are sold through our dealer network. To find a dealer, email us at [email protected].

How do I request service for my atmospheric effect machine?

To request service for your atmospheric effect machine, use the RMA Request Form.

Do Ultratec atmospheric effect machines have a warranty?

Yes. Ultratec’s atmospheric effect machines come with a five-year warranty against manufacturer’s defect provided Ultratec fluids are used exclusively in the operation of the machine.

Can I use any brand of fluids with my Ultratec machine?

No. To ensure the best atmospheric effects, optimal machine performance, reliability, and maintain your five-year warranty against manufacturer’s defect, you should only use Ultratec fluids in your Ultratec machine.

Pyrotechnic Product FAQs

What classification do your pyro products fall under?

All of Ultratec’s pyro products are classified as 1.4.

Where can I purchase Ultratec pyrotechnic products?

Our pyro products are sold through our dealer network. Visit our Find a Dealer page, fill out the form and our sales team will help you find your dealer.

How do I find an Ultratec Special Effects' pyrotechnic dealer?

Visit our Find a Dealer page, fill out the form and our sales team will help you find your dealer.

How do I get a price list for your pyrotechnic products?

Price lists for our pyrotechnic products are available through our dealers.

If you do not know who your dealer is, visit our Find a Dealer page, fill out the form and our sales team will help you find your dealer.

Maintenance & Service FAQs

Radiance Hazer - How to Clean the Rapid 4-Port Vaporizer

For optimal performance and to extended the life of your machine, routine maintenance should be performed on the Radiance Hazer. Watch our Radiance Hazer Service and Maintenance video to learn more.

Radiance Hazer - Block Swap™ Kit

The Radiance Hazer now features the Block Swap™. The Block Swap™ saves time and money, enabling technicians to easily swap out the Four-Port Vaporizer Block and quickly return their Radiance Hazer to operation. Additionally, Block Swap™ kits (CXP1472) and Radiance Quick Swap Blocks (CXP-1342) are available for retrofitting existing Radiance Hazers!

Fog Generator - How to Clean the Rapid Change Heat Exchanger

For optimal performance and to extended the life of your machine, routine maintenance should be performed on your Fog Generators by cleaning out the Heat Exchanger. Watch our EZ Kleen Preventative Maintenance video to learn more.

Fog Generator - How to Replace the Rapid Change Heat Exchanger

Ultratec’s Fog Generators are built using our award winning Rapid-Change Technology. This video demonstrates how to replace the Rapid Change Heat Exchanger Kit in the: Premier Fog Generator, Power Fog Industrial 9D and the Battle Fogger.

G3000 Fog Generator - How to Replace the Dual Core Block

The G3000 is the ultimate fog machine for continuous use in many different applications and environments. Offering the highest output of all our fog generators, it’s compatible with the Eclipse LFG or the LSG to produce low fog effects. It features a 2000 w Dual Core Rapid Change Block. This demo is about replacing the Rapid Change Heat Exchanger.

RMA Service Request

To request service for your atmospheric effect machine, use the RMA Request Form on our website.